Privacy Policy

Last updated: January 2025

Our Privacy Commitment

At Unhooked, we understand that privacy is especially important when dealing with sensitive personal struggles. We are committed to protecting your personal information and maintaining the confidentiality of your recovery journey. This policy explains how we collect, use, and protect your data.

1. Information We Collect

Personal Information

When you create an account, we may collect:

Email address (required for account creation and recovery)
Display name or username (can be anonymous)
Age range (to ensure appropriate content and legal compliance)
General location (country/state for community matching, optional)

Recovery Data

To provide personalized support, we collect:

Progress tracking data (days clean, milestones achieved)
App usage patterns (features used, time spent)
Prayer requests and devotional interactions
Community participation (posts, comments, reactions)
Accountability partner connections and communications

Technical Information

We automatically collect certain technical data:

Device information (type, operating system, app version)
Usage analytics (crash reports, performance data)
IP address and general location data
App interaction data for improving user experience

2. How We Use Your Information

Community Support

• Connect you with accountability partners
• Facilitate community discussions
• Provide personalized encouragement

Progress Tracking

• Track your recovery milestones
• Generate progress reports
• Celebrate achievements

We use your information to:

Provide and improve our recovery support services
Personalize your experience with relevant content and features
Connect you with appropriate accountability partners and community groups
Send important updates about your recovery progress
Provide customer support and respond to your inquiries
Ensure the safety and security of our community
Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your recovery journey is private and confidential.

We may share limited information only in these specific circumstances:

With Your Consent

Accountability partner connections (only information you choose to share)
Community posts and interactions (using your chosen display name)
Prayer requests shared with the community (anonymous by default)

Service Providers

We work with trusted third-party service providers who help us operate the App:

Cloud hosting services (encrypted data storage)
Analytics providers (anonymized usage data only)
Customer support tools (only when you contact us)
Security services (to protect against fraud and abuse)

Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect the safety of our users or the public
Prevent fraud, abuse, or violations of our Terms of Service
Protect our legal rights and property

4. Data Security

Enterprise-Grade Security

We use industry-standard encryption and security measures to protect your sensitive information.

Our security measures include:

End-to-end encryption for sensitive communications
Secure data transmission using HTTPS/TLS protocols
Regular security audits and vulnerability assessments
Limited access controls for our team members
Secure cloud infrastructure with backup and recovery systems
Regular software updates and security patches

While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data and download your information in a portable format.

Correction

Update or correct inaccurate personal information in your account settings.

Deletion

Request deletion of your account and associated personal data (subject to legal requirements).

Opt-Out

Control marketing communications and certain data processing activities.

To exercise these rights, please contact us at privacy@unhooked.app or visit our Support Center.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Account information: Until you delete your account
Progress data: Until you delete your account or request removal
Community posts: May be retained anonymously for community benefit
Support communications: Up to 3 years for quality assurance
Technical logs: Up to 1 year for security and performance monitoring

7. Children's Privacy

Our App is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

For users aged 13-17, we recommend parental involvement in the recovery process and encourage open communication with trusted adults.

8. International Users

If you are using our App from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located.

We comply with applicable international privacy laws, including GDPR for European users and similar regulations in other jurisdictions.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through:

In-app notifications
Email notifications to your registered email address
Updates posted on our website

Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer: privacy@unhooked.xyz

General Support: Visit Support Center

Data Protection: dpo@unhooked.xyz

Address: Accra, Ghana

Your privacy matters to us. We are committed to protecting your personal information and supporting your recovery journey with the highest standards of confidentiality and care.