Support Center

We are here to support you on your journey to freedom. Find help, resources, and answers to your questions.

Crisis Resources

If you are experiencing thoughts of self-harm or suicide, please reach out for immediate help:

National Suicide Prevention Lifeline

988

24/7 crisis support

Crisis Text Line

Text HOME to 741741

24/7 text support

Live Chat Support

Get immediate help from our support team during business hours.

Email Support

Send us a detailed message and we will respond within 24 hours.

Help Articles

Browse our comprehensive knowledge base for quick answers.

How can we help you?

Getting Started

Download the app, create your account, and set up your recovery plan.

• App installation guide
• Account setup
• First steps tutorial

Accountability Partners

Learn how to find, connect with, and work with accountability partners.

• Finding partners
• Communication tips
• Setting boundaries

Community Guidelines

Understand our community standards and how to participate safely.

• Community rules
• Reporting issues
• Safe sharing practices

Privacy & Security

Learn about our privacy protections and how to keep your data secure.

• Privacy settings
• Data protection
• Account security

Faith Resources

Access devotionals, scripture verses, and spiritual guidance for recovery.

• Daily devotionals
• Scripture library
• Prayer guides

Technical Issues

Troubleshoot app problems, sync issues, and technical difficulties.

• App crashes
• Sync problems
• Login issues

Send us a message

Other ways to reach us

Email Support

For general questions and support:

support@unhooked.xyz

Privacy & Security

For privacy-related questions:

privacy@unhooked.xyz

Community Issues

To report inappropriate behavior:

community@unhooked.xyz

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

Need immediate help?

If you are struggling with urges or need someone to talk to right away, consider these resources:

• Use the emergency support feature in the app
• Contact your accountability partner
• Reach out to a trusted friend or pastor
• Call a crisis helpline if needed

Frequently Asked Questions

Is the app really free?

Yes, Unhooked is completely free to download and use. We believe recovery support should be accessible to everyone, regardless of financial situation.

Is my information private?

Absolutely. We use enterprise-grade security and never share your personal information. You can participate anonymously if you prefer.

How do I find an accountability partner?

The app will suggest compatible partners based on your preferences. You can also join group discussions to meet potential accountability partners.

What if I relapse?

Relapses are part of the recovery journey. The app provides tools to help you get back on track, and our community offers non-judgmental support.

Can I use this with professional therapy?

Yes! Unhooked is designed to complement professional treatment, not replace it. Many users find it helpful alongside counseling or therapy.

Is this only for Christians?

While our approach is faith-based and rooted in Christian principles, anyone seeking recovery support is welcome to use the app.